Design Thinking for GLAM-professionals (online)

2 x 3-hour online course, in which you will learn how to start Design Thinking in order to optimally align your solutions and services with the needs and behaviour of the user focus on the field of Libraries, Archives and Museums.

Design thinking is a non-linear, iterative process that teams use to understand users, challenge assumptions, redefine problems and create innovative solutions to prototype and test. Involving five phases—Empathize, Define, Ideate, Prototype and Test—it is most useful to tackle problems that are ill-defined or unknown. In layman terms: working from the basic of users needs and whishes  on solutions and services that work

The use of Design Thinking is growing in the field of GLAM. This way of working and thinking enables organizations to really act from the point of view of users, makes great demands on the creative capacity and offers the necessary space to test and experiment with possible solutions.

Target audience

The course is intended for everyone in the information services industry (GLAM) who wants to make their products and services even better suited to the needs of the user.


Afterwards you will have insight into how Design Thinking works, what it delivers and you can start implementing it in your daily workflow. In addition to the theory, we focus on the needs of all participants. In this way we ensure that it is relevant and valuable for everyone who participates.


During this 2 x 3 hour course our lecturer will guide you through the course material in an interactive and practical way to ensure that you not only get the required knowledge and insight but develop your skills as well.


During the course the following aspects will be discussed:

  • The basis of design thinking: problem exploration and definition, developing solution directions and experimenting with prototypes.
  • A set of accessible and powerful tools to explore
  • The added value of design thinking for each team and the way you can start integrating it into the way you work
  • How to use Design Thinking in the field of GLAM


07 & 14 February 2023 (2 x 3 hour Online video classes)


$ 125,00 (VAT exempt)



2 sessions of 3 hours from 07:00 PM – 10:00 PM GMT +2. (01:00 PM – 04:00 PM ET)

Tel GO: + 31 70 351 2380

Tel DLIS office:  + 1 (876) 927-2944

Tel DLIS Cell: + 1 (876) 796-4333