2 x 3-hour online course, in which you will learn how to start Design Thinking in order to optimally align your solutions and services with the needs and behaviour of the user.

Design thinking is a non-linear, iterative process that teams use to understand users, challenge assumptions, redefine problems and create innovative solutions to prototype and test. Involving five phases—Empathize, Define, Ideate, Prototype and Test—it is most useful to tackle problems that are ill-defined or unknown. In layman terms: working from the basic of users needs and whishes  on solutions and services that work